Service Delivery Terms

These terms explain the conditions and limitations that apply when we deliver services, reports, imagery, and marketing materials.

Floor Plan and Documentation Disclaimers

Here are disclaimer wording examples used for floor plans:

Inspection Visits Disclaimer

This inspection has been undertaken solely as a limited, non-invasive, visual assessment of the property's apparent condition at the date and time of the visit. It is not, and should not be interpreted as, a full structural survey, building survey, or specialist report. No intrusive investigations, dismantling, or destructive testing have been carried out, and no guarantee is given that all defects, hazards, or issues have been identified.

The inspection does not include moving or removing furniture, personal belongings, stored items, or floor coverings; accessing roof spaces, subfloor voids, or other concealed areas; or testing the operation, safety, or compliance of any services, appliances, heating systems, electrical installations, plumbing, drainage, security systems, or other equipment. The agent has not verified the ownership, certification, or regulatory compliance of any fixtures, fittings, or installations present at the property.

All descriptions, comments, photographs, and measurements are provided in good faith, based solely on what was visible and accessible during the visit. They are intended for general guidance only and should not be relied upon as statements of fact, warranties, or guarantees of condition.

The information provided does not replace the need for independent professional advice, and no responsibility is accepted for any omissions, inaccuracies, or changes in condition that may occur after the inspection date.

Prospective buyers, tenants, landlords, or any other interested parties are strongly advised to commission their own independent surveys, specialist inspections, and legal checks before making any financial, contractual, or occupancy decisions. This includes, but is not limited to, obtaining reports from qualified surveyors, engineers, electricians, gas safety inspectors, and other relevant professionals.

The agent, its employees, and representatives accept no liability for any loss, damage, injury, cost, or inconvenience - whether direct, indirect, or consequential - arising from reliance on this inspection, its contents, or any verbal comments made during or after the visit. By attending the inspection, receiving its findings, or acting upon any related information, you acknowledge and accept these limitations and agree that the inspection is provided strictly on this basis.

Inventory and Schedule of Condition Report

This Inventory and Schedule of Condition Report provides a fair and objective record of the general condition of the contents and fixtures and fittings of the property as well as its general condition.

When is it used? It is usually used at the start, mid, and end of the tenancy term to enable the inventory clerk to determine whether there is any damage or missing items which would have to be paid for by the tenant.

Why is it used? The report reduces disputes at the end of the tenancy term and enables the tenant deposit to be returned to the tenant in a timely manner.

What is included in the report? The report identifies all of the contents at the property, creating an inventory. Each item is photographed and labelled. Contents are defined as any removable item or items which are not generally considered part of the property. Another way of looking at it is those items which would normally be removed by the owner if he or she moved and wished to take his or her furniture. Examples are crockery, kitchen utensils, furniture, linen, lamps and appliances.

This report also highlights the condition of the fixtures and fittings not included in contents (doors, walls, floors etc). All items are considered to be in good condition unless stated otherwise. Fixtures and fittings (doors, walls, floors etc) in good condition are not separately labelled and identified but will be seen in general photographs of each room.

What if the tenant or landlord disputes the report at the start of the tenancy term? Both landlord and tenant have seven days to challenge the contents of this report. This period starts on the date of production of this report or on the date of the start of the tenancy, whichever is later. All parties will be encouraged to sign the report to confirm their acceptance and if the contents is not challenged during this period, it will be assumed that this report has been accepted.

What happens at the end of the tenancy term? The appointed inventory clerk will prepare a check-out report which compares the inventory and schedule of condition of the property and the contents against that at the beginning of the term.

What does a tenant have to pay for? The terms of the tenancy agreement normally determine what costs are for the account of the tenant. As a general rule in respect of this inventory and schedule of condition, the tenant must pay the replacement cost of any missing items, for any damage beyond normal wear and tear, costs incurred in returning the property and its contents in the same state of cleanliness as they were at the start of the tenancy term, any costs incurred in removing the tenant's personal possessions or other rubbish and any costs incurred in returning each item to the place that it was at the start of the term.

What does this report not tell you? Each inspection is non-invasive. This means that the inventory clerk does not take up carpets, floorcoverings or floorboards, move large items of furniture, remove secured panels or undo electrical fittings. Common parts in relation to flats, exterior structural elements of the main building and the structure of any outbuildings will not be inspected. Roof spaces and cellars are not inspected. Areas which are locked or where full access is not possible, for example, attic or excessively full cupboards or outbuildings are not inspected.

Disputes: Any disputes will be dealt with in accordance with the tenancy agreement.

Disclaimer: This inventory report provides a fair, unbiased and accurate record of the contents and internal condition of the property. It is the responsibility of the landlord and tenant to agree between themselves (via the letting agent where required) on the accuracy of this report if disputed. This inventory report has been prepared on the accepted principle that in the absence of comments, an item is free from obvious damage or soiling. No attempt has been made to identify any item by its original manufacturer or the period in which it was produced. The inventory clerk preparing the report is neither a qualified surveyor nor an expert on fabrics, woods, materials or antiques. This report is not a guarantee of, or report on, the adequacy of, or safety of any furniture, equipment or contents. It is a documented record that such items exist within the property, at the date of the inventory and the superficial condition of the same. The inventory clerk is not a qualified electrician or plumber or an expert in fire regulation. The inventory clerk is not required to report on anything which might contravene housing or safety regulations. Smoke alarms and heat detectors in the property have not been tested and it is the tenant's responsibility to inspect these regularly to ensure they are in full working order as per the manufacturer's instructions.

Photography Disclaimers

Comprehensive Property Photography and Marketing Disclaimer

All photographs, floor plans, videos, and written descriptions contained within this brochure, online listing, or any other marketing material are provided strictly for illustrative and informational purposes only. While every reasonable effort has been made to ensure the accuracy of the information presented, neither the estate agent, the vendor, the landlord, nor any associated party accepts responsibility or liability for any error, omission, or misstatement. Photographs may have been taken using wide-angle lenses, panoramic stitching, or other photographic techniques to capture as much of the space as possible, which may result in certain rooms, gardens, or features appearing larger, brighter, or more spacious than they are in reality. Lighting conditions, weather, and seasonal changes at the time of photography may differ significantly from those experienced during an in-person viewing. In some cases, images may depict views, landscaping, or neighbouring properties that are not part of the property being offered for sale or rent. Any such inclusions are for context only and should not be interpreted as forming part of the property. Prospective purchasers or tenants are strongly advised to conduct their own thorough inspections, take independent measurements, and make all necessary enquiries to verify the accuracy of any details before making any decision to purchase, rent, or otherwise commit to the property. No reliance should be placed solely on the marketing materials provided, and no warranty is given as to the completeness, accuracy, or currency of the information.

Extended Staging, Editing, and Representation Disclaimer

Some images used in this listing may have been digitally enhanced, virtually staged, or otherwise edited to improve presentation, remove personal belongings, adjust lighting, or illustrate potential uses of the space. These enhancements are intended solely to assist in visualising the property's possibilities and should not be interpreted as an exact representation of its current physical condition. Furniture, decorative items, appliances, fixtures, landscaping, and other features shown in photographs may not be included in the sale or tenancy and may differ from what is present during a viewing. Colours, textures, and finishes may appear differently in person due to variations in lighting, camera settings, and display screens. Any depiction of renovations, extensions, or modifications is for illustrative purposes only and may not reflect approved planning permissions or building regulations. All measurements, boundaries, and property features should be confirmed independently by the interested party, as no guarantee is given regarding their accuracy, completeness, or suitability for any particular purpose. The estate agent, vendor, landlord, and any associated parties accept no liability for reliance placed on these images or descriptions without independent verification.

Detailed Marketing Material, Condition, and Liability Disclaimer

The photographs, floor plans, videos, and written descriptions contained in this brochure, online listing, or any other marketing material are intended to provide a general impression of the property and its layout. They are not to be relied upon as precise statements of fact. While care has been taken to ensure that the information is correct at the time of publication, details may change without notice due to alterations, renovations, maintenance, or natural wear and tear. No warranty is given that any services, systems, or appliances are in working order, and the condition of the property may differ from that shown in the images due to the passage of time or changes made by the owner. Interested parties are encouraged to arrange a personal inspection, commission professional surveys, and seek independent legal and financial advice before proceeding with any transaction. The estate agent, vendor, landlord, and any associated parties disclaim any liability for loss, damage, or inconvenience arising from reliance on the marketing materials provided. By viewing or receiving these materials, the recipient acknowledges that they are for guidance only and that all decisions should be based on verified, up-to-date information obtained through independent means.

Virtual Tour and Short Video Disclaimer

This virtual tour and/or marketing video has been produced for illustrative and promotional purposes only. While every reasonable effort has been made to ensure that the information, images, and representations contained within are accurate at the time of production, they are provided as a general guide and should not be relied upon as a statement of fact. The footage may include wide-angle views, edited sequences, or enhanced lighting to showcase the property in its best condition. In some cases, images may have been digitally altered or virtually staged to demonstrate potential use of space; such alterations may include the addition or removal of furniture, decoration, or landscaping features. Dimensions, floor plans, and layouts shown in the video or tour are approximate and not to scale. They are intended for guidance only and may differ from the actual property. Fixtures, fittings, appliances, and other items shown are not included in the sale unless expressly stated in the sales particulars. Any prospective purchaser or tenant should not rely solely on the virtual tour or video when making a decision to view, offer, or proceed with a transaction. We strongly recommend that all interested parties conduct their own physical inspection of the property and verify all details, measurements, and specifications independently. No warranty or representation, express or implied, is given as to the accuracy, completeness, or current condition of the property as depicted in this media. Neither the selling agent, the vendor, nor any associated parties accept liability for any loss, damage, or inconvenience arising from reliance on the content of this virtual tour or video. This material does not form part of any offer or contract, and availability may be subject to change without notice.